Make sure that your hardware meets the minimum VRidge requirements: LINK
Also, make sure that you followed the setup instructions thoroughly: HOW TO
There is also a separate "Troubleshooting" category in this Help Center.
If nothing helps, try to contact us through the support button in the bottom-right corner of this website.
Be aware that VRidge is prone to errors due to many hardware configurations but it’s rapidly developed to fix most of the problems.